History of Hallmark
Hallmark Services Corporation, one of the western suburbs’ largest employers, was founded in 1992 as a privately held third-party administrator, providing a full range of administrative services required by the individual health insurance market.
In 1996, Hallmark was acquired by Health Care Service Corporation (HCSC), currently the largest, customer-owned health insurer in the United States, and fourth largest overall. Hallmark operates as a wholly owned subsidiary of HCSC and acts as administrator for its individual, Under 65 and Medicare Supplement health insurance segment.
Hallmark’s nearly 700 employees process and underwrite applications, administer claims, maintain membership files, and provide customer service through in-house call centers. Corporate services, Finance, Human Resources, Mail/Document Management, Business Intelligence, and Information Technology complete the array of functions.
During 2000, more than 9,000 active children’s policies were transferred from HCSC’s home office to Hallmark for administration, representing a major addition to Hallmark’s workload, and the first of what would be several business consolidations.
One such consolidation was met in mid-2002, when Hallmark assumed approximately 9,500 individual policies from Country Companies.
In 2004, Hallmark was selected by HCSC as the “Enterprise Solution” to administer all Individual, Under 65 business. The addition of New Mexico and Texas membership doubled the volume of work handled by Hallmark in just over two years. Most recently, HCSC’s consolidation with Oklahoma added an additional 40,000 contacts.
To accommodate for this unprecedented growth Hallmark moved to its current campus at 1000 and 1100 Warrenville Road, just a few miles north of Downtown Naperville.
In November, 2010 HCSC announced that the non-call center portion of HCSC’s Medicare Supplement administration will be consolidated at Hallmark at the end of March 2011.
Current Initiatives
Plans for the next two years include enhancements to the technology platform, which will position Hallmark for future growth by enabling the flexibility necessary to remain successful in this highly competitive and rapidly changing market.
This new generation of systems will assist in the overall employee effectiveness and efficiency as well as facilitate a more cost effective organization. The project was designed utilizing an iterative deployment schedule with the initial implementation in June 2009, and completion targeted for fourth quarter, 2011.
Hallmark’s Culture
Hallmark’s culture is one of excellence, innovation and caring. All employees are encouraged to take responsibility for reaching the common goals of the organization and exercise creativity in exploring new and better ways to perform its mission of delivering high-quality, innovative health insurance administration.
The sense of community and caring at Hallmark comes through loud and clear, with charitable fundraising and volunteer events throughout the year. Hallmark is a proud sponsor of local and national organizations.
Most recently, Hallmark partnered with the American Cancer Society on Sunday, October 17, 2010, as a Flagship Sponsor for the 2010 DuPage County Making Strides 5k Walk. This commitment to fight for less breast cancer and more birthdays was met with great success, with the employees of Hallmark assisting to raise $23,000 to support the ACS’s efforts to help people stay well, get well, find cures and fight back against breast cancer. Over 100 employees and their families dedicated their Sunday morning to come out walk and cheer for HOPE for more birthdays.
